Frequently Asked Questions

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Frequently Asked Questions

Using Ruvna

Which types of emergencies does Ruvna support?

Event types in Ruvna are completely configurable to your school/district. You can set up separate event types for every different protocol – such as bomb threats, evacuations, severe weather, lockdowns, shelter-in-place, and more. You can also customize the notification content for each separate event type.

How does Ruvna notify staff about a crisis?

Staff receive notifications in three ways – text message (SMS), email, and push notification. These notifications can be delivered to staff when an emergency/drill starts, ends, or when a new message is received.

What if a student isn’t with their teacher?

Without Ruvna, that student’s teacher (along with the school) likely wouldn’t know where the student is, or even that the student is missing. With Ruvna, if the student is with a different staff member, their teacher will receive a notification letting them know the student is safe. If the student is not with another staff member, they will be one of the “remaining students”, and displayed immediately to administrators and law enforcement to be found.

What if a teacher doesn’t have their phone?

Any device that connects to the internet can be used with Ruvna. Any computer, tablet, or cell phone will work. If a teacher doesn’t have their device, any other accessible (like a student’s phone) is sufficient. In the unlikely event that no one in a class has a device, any other Ruvna user can change their view on their device to become another teacher’s roster, and use that for checking students in.

Can Ruvna be used to check in staff in addition to students?

Yes! We know when staff members are active in Ruvna, and if they become active during an emergency we check them in as well. Users that do not become active are also displayed to administrators/law enforcement and can be manually checked in.

Do students need to sign in?

Students don’t sign into Ruvna at all! Ruvna is built to minimize (if not fully remove) all student interaction. In almost all cases, staff are responsible for checking-in students. In other scenarios, such as open campuses or students with free periods, Ruvna can send text messages to students which allow them to check themself in, or identify that they need help. Self Check-In links don’t require students to sign in at all.

Who has access to check in students?

You have complete control to grant the right to check in students. Within Ruvna, you decide exactly which users have the ability to check in students, see remaining students, and initiate/end emergencies.

Accessing Ruvna

What happens if a teacher doesn't have a smartphone?

With Ruvna, ANY teacher can view ANY OTHER teacher’s rosters. If a teacher doesn’t have their phone, or doesn’t have a smartphone, or forgets their phone, any other user in the school can pull up the necessary rosters for the teacher to use. (Also really helpful when subbing/covering for another staff member)

How do users log in to Ruvna?

Ruvna integrates in with your school’s existing authentication infrastructure. Teachers log in with their existing credentials rather than learning new credentials specifically for Ruvna.

Does Law Enforcement have access to Ruvna?

Your school/district can utilize unlimited staff accounts. Schools often choose to give Law Enforcement and First Responders access to Ruvna!

What devices work with Ruvna?

You can use any internet-connected device to access Ruvna! Computers (Mac or PC), tablets, cell phones, and more! Teachers need to be able to check-in their students no matter what device is closest.

How do I access Ruvna on my Android device?

Android users can save Ruvna’s Progressive Web App (PWA) to their home screen just like any other Android app. Instead of downloading an app from the Google Play Store, users should head over to their Ruvna URL in the Chrome browser in order to save Ruvna to their home screens.

How do I access Ruvna on my iOS device?

Users on iPhones or iPads can download the Ruvna App for iOS! Users can also head over to their Ruvna URL in the Safari browser, but by downloading the app they can stay signed in longer and receive push notifications (pretty great perks). Download Ruvna for iOS here!

How do I access Ruvna on my computer?

Users can access Ruvna on their computer by heading over to their Ruvna URL in their browser of choice! Need help with your Ruvna URL? Reach out to support@ruvna.com or your school/district IT team.

Data & SIS Syncing

Does Ruvna integrate with my SIS?

Ruvna works with virtually every Student Information System! Ruvna’s technical team works with your school, SIS vendor, and 3rd party integrators to make sure data flows seamlessly between your SIS and Ruvna.

Does Ruvna work with Clever?

Yes! Ruvna is a certified Secure Sync Partner with Clever. If your school/district syncs your SIS data with Clever, getting up and running with Ruvna has never been easier.

How often does my SIS sync with Ruvna?

It’s important for Ruvna to reflect accurate course and enrollment information. We’re flexible with the schedule your school/district can use to sync data from your SIS. Some schools sync data every few hours, and others sync every few days. No matter what, our awesome support team will work with you to make sure your team can trust the data inside Ruvna.

Get in touch today.

Emailsupport@ruvna.com

Phone: (205) 737.8862

Office: 86 Wyckoff Ave, #370724, Brooklyn, NY 11237

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